//
you're reading...
Uncategorized

Own A Bar? What Could Possibly Go Wrong?

I was recently asked that very question by Amanda Baltazatr of Nightclub & Bar Magazine. This is what I shared with her.

After decades of experience I have a long list of what’s bad and what’s good for the bar business. Areas of concern range from poor customer service, employee theft, customer behavior and tax issues all the way to extremes such as guns, knives and injured customers. I have experienced all of these situations and more either within my own nightclub or the ones I consult for.

My Name is Anneliese Place. I am a Bar & Hospitality Consultant specializing in de-escalation. I train bar staff to properly identify, assess and appropriately respond to potentially negative situations before they become problems. I advise clients not to sweat a poor Yelp review and instead ensure customer safety and the enjoyment of their overall experience so they will continue to come back and bring their friends. Nothing damages a reputation like a DUI on the way home, a bar fight with injuries, or a loud mouth customer that clears the bar of paying customers.

Things change fast in this business. I’ll never forget being on travel overseas and getting the phone call that a shooting had occurred in my nightclub. Even with a properly trained staff, I still couldn’t get home fast enough. On the best of nights unruly customers can turn a good night bad. Fire, a tear gas canister or smoke bomb can create potentially catastrophic scenarios with disastrous results if the staff is not trained to handle a crowd.

Knowing your customers, the demographic you serve, is key. Hiring employees that work well with them, developing the right drink list, and providing the right ambiance are all important elements of that service. However, employee training will define whether your bar remains in business or not. It is imperative that all these elements be maintained consistently, neglect to pay attention to any one of them and your bar will have problems.

If you have any ideas to add let me know… You may be in my next ebook!

About American Nightlife Awards

Entrepreneur, Mentor, Nightlife & Entertainment.

Discussion

2 thoughts on “Own A Bar? What Could Possibly Go Wrong?

  1. I was at this place that was BYOB (hey, it’s Virginia). Apparently the place was closing and was having this huge blowout party – great bands, including a popular DJ from a radio station. The crowd got crazy, a fight broke out, and the next thing you know, my friend and I are being scruffed and dragged out of the place. You see, we were right in front of the band and completely unaware that total chaos had broken out behind us! The guy who had driven us yanked us out of there amid chairs being thrown out of windows, tables being smashed…it was scary. Not a great note for this place to go out on, but very memorable for me!

    Posted by wingsunfurlingKaren | August 30, 2014, 4:00 am
  2. Best boss I ever had!

    Posted by Lori Belliveau | August 30, 2014, 6:35 am

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


The American Nightlife Awards recognizes outstanding members and establishments in the nightlife industry through popular vote.

Subscribe to American Nightlife Awards

Join 94,220 other followers

Follow US on Twitter

Thanks to Our Sponsors

Place Trade Financial
Follow The American Nightlife Awards on WordPress.com
%d bloggers like this: